Child Safety Standards

Child safety point of contact

Designated child safety contact for CCSoft+ Analytics:

CCSoft Child Safety Team — ccsoft.ai@gmail.com

This mailbox is monitored and is the contact provided to Google Play for child safety matters. The contact is able to speak to our CSAM prevention practices and compliance. We will never ask you for your Instagram password.

In-app reporting mechanism

Any user can raise a child safety concern from inside the app: open CCSoft+ Analytics, tap the gear icon at the top right of the home screen, and choose Report a concern. This opens a pre-addressed message to the child safety contact above.

Reports may also be sent directly to ccsoft.ai@gmail.com at any time, by anyone, from anywhere — no account with us is required.

How we address CSAM and handle reports

• Every report is reviewed by the child safety contact. We aim to make an initial assessment within 72 hours and to respond to the reporter within 30 days.
• If a report concerns a user of CCSoft+ Analytics, we terminate that user's access to the app.
• CCSoft+ Analytics hosts no user content of its own (see below), so reported material is normally hosted on Instagram. We direct the reporter to Instagram's reporting flow, which can remove the material, and we escalate to Instagram ourselves where the report gives us enough to act on.
• We never intentionally view, download, store or redistribute suspected CSAM beyond what is strictly necessary to make a report to the authorities.

Compliance with child safety laws

Where we become aware of apparent child sexual abuse material, or of conduct that endangers a child, we report it to the relevant authorities — including the National Center for Missing & Exploited Children (NCMEC) via its CyberTipline, and national law enforcement where local law requires it. We preserve related records as required by law and comply with lawful requests for them.

We comply with all applicable child safety laws and regulations in the markets where CCSoft+ Analytics is distributed.

Age requirement

CCSoft+ Analytics is for adults. Users must be at least 18 years old, and the app is declared to Google Play with a target audience of 18 and over. It is not directed at children or teenagers, and we do not knowingly collect data from minors. If we learn a minor has used the app, we delete the associated data on request.

Why the risk surface is narrow

CCSoft+ Analytics is a personal analytics tool. A user signs in with their own Instagram account, and the app reads that account's own follower, following and post data on the device to show who unfollowed them, who does not follow back, which followers are inactive, and how their posts performed.

• There is no user-to-user messaging, no chat, no comments and no friend or match system.
• The app hosts no user-generated content. It accepts no uploads and runs no server that stores or serves user content.
• There are no public profiles, feeds or discovery surfaces through which one user could reach another.

There is therefore no surface inside the app on which CSAM can be uploaded, stored, distributed or discovered. We state this plainly rather than describing moderation systems that would not match how the app works.